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Customer Service

Shipping & Delivery

Items are conveniently shipped via UPS with quick delivery options for maximum freshness. Shipping rates are automatically calculated based on your order and location, estimate available in your shopping cart before checkout . Please provide a complete address, as UPS cannot deliver to P.O. box addresses (must have street address.) If you have any questions about shipping or need assistance, please call customer service at 877-435-8882.

Lilly’s Homestyle Bake Shop usually ships on the same or next day of order, if ordered before 1:00pm EST, between Monday and Friday. (Saturday & Sunday are not counted towards shipping transit days. For example, if you place your order on Friday before 1:00pm EST and choose the 3-Day Delivery option, your purchase will arrive by Wednesday.)

Need assistance with placing your order? Please contact customer service at 877-435-8882

Privacy & Security

Our site uses Secure Sockets Layer (SSL) protocol that encrypts and protects personal information being transferred over the internet during the ordering process, and is only accessible by authorized employees for processing online orders. 

Lilly's Homestyle Bake Shop respects the privacy of its customers and gift recipients. Information you provide is kept completely confidential and is only used to deliver orders securely, reliably and conveniently.

Lilly's Homestyle Bake Shop does not sell, trade, or rent your personal information to others.

You may receive notifications from us about new products, features, or services that we think would interest you. If you would rather not be notified please contact us to be removed from our preferred customer emai list.

Changes to this policy will be posted on this page. 

Terms of Service

I authorize Lilly’s Homestyle Bake Shop to charge the credit card indicated in this web form, for the amount indicated therein, on today’s date. I understand that no returns, refunds or cancellations will be accepted once my order has been placed. I certify that I am an authorized user of this credit card and that I will not dispute the payment with my credit card company, so long as the transaction corresponds to the terms indicated in this web form. 

Returns & Replacements

If you have received an order that is not to your satisfaction, please do not hesitate to contact us online or call 877-435-8882. 

Address: 6210 Ninth Avenue, Brooklyn, NY 11220
Direct Phone: 718-491-2900
Customer Service Phone: 877-435-8882